Your privacy matters to us. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, place an order, subscribe to our newsletter or contact us.
We process your personal data in accordance with the General Data Protection Regulation (GDPR/AVG) and applicable Dutch privacy legislation.
Severa Vintage is responsible for the processing of personal data described in this Privacy Policy, except where another organisation acts as an independent data controller.
1. Who We Are
Severa Vintage is an online vintage clothing store based in Amsterdam, the Netherlands, operating as a sole proprietorship (eenmanszaak).
Business name: Severa Vintage
Location: Amsterdam, The Netherlands
Website: severavintage.com
Email: info@severavintage.com
Our registered business address and Chamber of Commerce (KVK) details are available in our Legal Notice on our website.
For questions about how we process your personal information, you can contact us using the email address above.
2. Personal Information We Collect
Depending on how you use our webshop, we may collect the following information:
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Your name;
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Billing and delivery address;
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Email address;
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Telephone number, where provided or required for delivery;
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Order and purchase information;
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Payment and transaction information;
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Customer account information, where applicable;
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Correspondence with our customer service;
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Return and refund information;
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IP address and technical information about your device or browser;
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Website usage and cookie information, where applicable; and
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Newsletter subscriptions and marketing preferences.
We collect personal information directly from you, automatically through our website and, where relevant, from service providers involved in processing your orders or providing our services.
We only collect and process personal information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Use Your Information
We may use your personal information to:
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Process and fulfil your orders;
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Arrange payment and delivery;
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Provide order confirmations and shipping updates;
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Process returns and refunds;
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Communicate with you about your purchases;
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Respond to questions or customer service requests;
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Maintain our financial and administrative records;
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Prevent fraud and misuse of our webshop;
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Operate, secure and improve our website;
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Comply with applicable legal obligations; and
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Send marketing communications where you have given permission or where otherwise permitted by law.
We do not use your personal information for purposes that are incompatible with the reason it was originally collected.
4. Legal Basis for Processing
Under the GDPR, we must have a valid legal basis for processing your personal information.
Depending on the circumstances, we rely on the following legal bases.
Performance of a Contract
We process personal information where necessary to fulfil our contractual obligations to you.
For example, we need your name, address and contact information to process, deliver and manage your order, including returns and refunds.
Legal Obligations
We process and retain certain information to comply with applicable legal requirements, including Dutch tax and accounting legislation.
Legitimate Interests
We may process limited personal information where reasonably necessary to operate and protect our business, prevent fraud, maintain website security, improve our services or handle customer enquiries.
When relying on legitimate interests, we consider whether those interests are overridden by your rights and freedoms.
Consent
Where consent is required, such as for newsletter subscriptions or certain non-essential cookies, we will request your permission before processing your information for that purpose.
You may withdraw your consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before your withdrawal.
5. Payments
Payments are processed through the payment methods and payment service providers available during checkout.
We do not normally receive or store your complete credit or debit card details ourselves. Payment information is processed securely by the relevant payment service provider.
We receive transaction information necessary to confirm payments, manage orders, process refunds and maintain our financial records.
Payment service providers may process your personal information in accordance with their own privacy policies and applicable law.
6. Shipping and Delivery
To deliver your order, we share the information necessary for delivery with the shipping or delivery company responsible for your parcel.
This may include your:
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Name;
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Delivery address;
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Email address; and
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Telephone number, where required for delivery.
We only provide information reasonably necessary to fulfil and deliver your order.
7. Shopify and Our Online Store
Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services.
Shopify processes certain personal information to support the operation of our webshop, including:
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Website hosting and functionality;
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Shopping cart and checkout services;
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Payment processing;
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Order management;
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Customer account functionality;
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Website security;
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Store analytics; and
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Email marketing through Shopify Email.
We use Shopify's built-in analytics to understand website performance and improve our online store.
Depending on the Shopify services and features enabled, Shopify may also process certain personal information for its own purposes, including providing and improving its services.
Where Shopify acts as an independent data controller, it is responsible for the relevant processing activities in accordance with applicable data protection law.
Shopify and its service providers may process personal information outside the European Economic Area, subject to applicable data protection requirements.
For more information about Shopify's privacy practices, please visit:
Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/app-users
Shopify Privacy Portal:
https://privacy.shopify.com
Shopify Network Intelligence
We use Shopify Network Intelligence, which allows Shopify to process information from our webshop together with information from other Shopify merchants to improve its services, support personalized shopping experiences and enhance advertising-related features.
This may include information about how customers interact with our website, their purchases and other activities associated with Shopify's services.
For certain processing activities associated with these features, Shopify acts as an independent data controller and is responsible for processing personal information in accordance with applicable data protection laws.
For more information about Shopify's data processing practices and your privacy rights, please refer to the Shopify Consumer Privacy Policy and Shopify Privacy Portal.
8. Other Service Providers
We may use trusted third-party service providers to help operate our webshop.
These may include companies providing:
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Payment processing;
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Order fulfilment;
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Shipping and delivery;
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Website hosting and technical support;
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Email services;
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Website security;
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Accounting and administration; and
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Website analytics.
These providers may process personal information where necessary to provide their services.
Where required by law, we enter into appropriate data processing agreements and take reasonable measures to ensure personal information is handled securely.
Some providers process personal information on our behalf, while others act as independent data controllers under applicable law.
We only share information that is reasonably necessary for the relevant purpose.
9. Newsletter and Marketing Communications
If you subscribe to our newsletter, we use your email address to send you updates about SEVÉRA Vintage.
These communications may include:
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New vintage arrivals;
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Collections and product updates;
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Exclusive promotions and discounts;
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Special offers; and
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News and inspiration from SEVÉRA Vintage.
Our newsletters are managed and sent through Shopify Email.
When you subscribe, you may receive a welcome discount as part of our newsletter promotion.
Where consent is required, we will not add you to our marketing list without your permission.
You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at info@severavintage.com.
After you unsubscribe, we will stop sending you marketing emails. We may retain limited information necessary to record your unsubscribe preference and prevent unwanted communications.
Withdrawing your marketing consent does not affect your ability to place orders with us.
10. Cookies and Website Analytics
Our website uses cookies and similar technologies to ensure the webshop functions correctly, remember preferences, maintain security and understand how visitors interact with our website.
Cookies are small files stored on your device when you visit a website.
We use or may use the following categories of cookies.
Essential Cookies
These cookies are necessary for the website to function properly.
They support features such as:
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Shopping cart functionality;
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Secure checkout;
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Customer account access;
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Website security; and
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Remembering privacy preferences.
Strictly necessary cookies do not require consent under applicable law.
Analytics Cookies
We use Shopify's built-in analytics to understand website performance, visitor activity and shopping behaviour.
Depending on the services and features enabled, Shopify may use cookies or similar technologies to collect information about how visitors interact with our website.
Where analytics cookies or similar technologies require consent under applicable law, we will request your permission before using them.
Marketing and Advertising Cookies
Depending on the services and features enabled, Shopify or its integrated services may use cookies or similar technologies for marketing, advertising measurement or personalised advertising.
Where required by law, non-essential marketing and advertising cookies will only be used after you have provided your consent.
Managing Your Cookie Preferences
Where consent is required, you can accept or reject non-essential cookies through the cookie settings available on our website.
You can also change your preferences or withdraw your consent through those settings.
Most browsers also allow you to manage or delete cookies.
Rejecting non-essential cookies will not prevent you from making purchases on our website.
11. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law.
Order and Financial Records
We retain relevant order, invoice and financial administration records for seven years in accordance with Dutch tax and accounting requirements.
Customer Account Information
Where customer accounts are available, account information is retained while the account remains active or for as long as necessary to provide the requested services, subject to applicable legal retention requirements.
Customer Service Correspondence
Customer enquiries and related correspondence are retained for as long as reasonably necessary to resolve the enquiry, manage related claims or comply with applicable legal obligations.
Newsletter Subscriptions
We retain newsletter subscription information until you unsubscribe or withdraw your consent, unless limited retention is necessary to document your preferences or comply with legal requirements.
Website and Analytics Information
Technical and analytics information is retained according to the applicable Shopify settings and for as long as necessary for the relevant purpose.
When personal information is no longer required, we delete or anonymise it, unless further retention is required by law.
12. Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Our webshop operates through Shopify, which provides security measures designed to protect customer information and online transactions.
Access to personal information is limited to those who reasonably need it to perform their work or provide services to us.
No online system can be guaranteed to be completely secure, but we take reasonable measures appropriate to the nature of the information we process.
13. Your Privacy Rights
Under the GDPR, you have various rights regarding your personal information.
Depending on the circumstances, these may include the right to:
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Access: Request access to the personal information we hold about you.
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Rectification: Request correction of inaccurate or incomplete information.
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Erasure: Request deletion of your personal information where applicable.
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Restriction: Request that we restrict certain processing activities.
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Objection: Object to certain processing activities, including processing based on legitimate interests.
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Data Portability: Receive certain personal information in a structured, commonly used and machine-readable format.
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Withdrawal of Consent: Withdraw your consent at any time where processing is based on consent.
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Automated Decision-Making: Exercise applicable rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.
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Complaints: Lodge a complaint with a competent data protection authority.
You have the right to object at any time to the processing of your personal information for direct marketing purposes.
Certain rights are subject to legal conditions and exceptions. For example, we may need to retain some order information to comply with Dutch tax requirements, even if you request deletion.
Exercising Your Rights
To exercise your privacy rights, please contact us at:
We may request information necessary to verify your identity before processing your request.
We will respond within one month of receiving your request, in accordance with the GDPR.
Where permitted by law, this period may be extended by up to two additional months for complex requests. We will inform you of any extension and the reasons for it within the initial one-month period.
14. Sharing and Selling Personal Information
We do not sell your personal information.
We share personal information only where reasonably necessary to:
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Operate our webshop;
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Process payments;
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Fulfil and deliver orders;
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Provide customer support;
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Maintain our business administration;
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Protect our website and customers;
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Comply with legal obligations; or
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Carry out other processing activities permitted under applicable law.
We do not independently provide customer information to unrelated third parties for their own direct marketing purposes.
Certain Shopify features may involve additional processing or sharing of information, as described in Section 7 and Shopify's applicable privacy policies.
15. International Data Transfers
Although Severa Vintage operates from the Netherlands and sells to customers within the European Union, some of our service providers, including Shopify, may process or store personal information outside the European Economic Area (EEA).
Where personal information is transferred outside the EEA, appropriate safeguards are used in accordance with applicable data protection legislation.
These may include:
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Adequacy decisions issued by the European Commission;
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Standard Contractual Clauses approved by the European Commission; or
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Other legally recognised transfer mechanisms.
You may contact us at info@severavintage.com for further information about the safeguards applicable to your personal information.
16. Children's Privacy
Our webshop is not specifically directed at children.
We do not knowingly collect personal information from children for marketing purposes without any consent required by applicable law.
If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can take appropriate action.
17. Third-Party Websites
Our website may contain links to third-party websites or services, including social media platforms.
These websites operate independently and may have their own privacy policies.
We are not responsible for the privacy practices or content of third-party websites.
We recommend reviewing their privacy policies before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, for example when our services, technology, business practices or legal obligations change.
The latest version will always be available on our website.
Where appropriate, we will update the date at the top of this page to indicate when the Privacy Policy was last revised.
Where required by law, we will provide additional notice of significant changes.
19. Contact and Complaints
If you have questions about this Privacy Policy, how we process your personal information or how to exercise your privacy rights, please contact us:
Severa Vintage
Amsterdam, The Netherlands
Website: www.severavintage.com
Email: info@severavintage.com
Our registered business address and Chamber of Commerce details are available in our Legal Notice.
If you believe that your personal information has been processed in violation of applicable data protection law, you also have the right to lodge a complaint with the Dutch Data Protection Authority:
Autoriteit Persoonsgegevens
Website: https://autoriteitpersoonsgegevens.nl
You may also contact the competent data protection authority in another EU member state, where applicable.